FAQ on ATM
1. What are the facilities offered through ATM?
The facilities that will be offered through ATM as
of now are :
- Cash Withdrawal
- Fast Cash
- Mini statement
- Balance Inquiry
- Pin Change
- Funds Transfer (between own accounts of the
- Cheque Book request
- Account Statement request
- Coupon Dispensing
Apart from above, there are many more value
added services in the pipeline.
2. How do I avail the ATM card facility?
All the new accounts opened with the bank have the ATM facility request included in the account opening form. In case you are an existing customer, kindly contact the branch to fill up the ATM facility application form.
3. What is the eligibility for ATM card facility?
All the literate accounts maintaining the minimum balance are eligible for the ATM facility.
4. What are the Service Charges for Debit Card?
The Debit Card facility is provided free of cost.
5. What is Coupon Dispensing facility?
Coupon dispensing is a unique facility introduced with the ATM which allows you to collect discount coupons from the ATM on your very fourth withdrawal in the month.
6. How do I receive the ATM card?
The ATM card is to be collected from the branch personally.
7. What is Pre printed card?
Pre Printed card is the readymade ATM card provided with the welcome kit at the time of account opening. This card does not bear the name of the customer but allows you to avail the ATM services without any waiting period.
8. What are the steps in case the card is lost or stolen?
In case the card is lost or stolen, immediately call Helpline 1095 (24 x 7 within Bhutan) or email firstname.lastname@example.org or Helpline +975-2-349903 (outside Bhutan).
9. How do I get the replacement card?
The replacement card can be requested from the branch by paying a one time nominal fee of Nu 200.
10.What is the daily cash limit?
11.What is Fast Cash?
Fast Cash menu is the first menu that appears on the ATM after validating your pin. It gives you the option to select the amount of cash withdrawal from the displayed amounts in order to expedite your transaction.
12.What is High Value Card?
High Value card is the unique card introduced by bank which provides the enhanced features of higher cash withdrawal limit (Nu 50000) and offline card based limit (Nu 5000). This card can be requested from branch in case you fulfill the criteria for the same.
13.How do I do fund transfer through the ATM?
The fund transfer through ATM can be done only between your own accounts that are linked to the card.