Do’s and Dont’s

BOBCARD Dos and Don’ts



  • Never disclose your ATM PIN to anybody.
  • Never carry your Card along with PIN in your Wallet or Purse.
  • Do not allow anyone else to use your card and enter your PIN for you.
  • Do not give card information over Phone or Internet.  This includes your 16-digits card number and PIN.  No one needs to know your PIN including bank official.
  • Never use a PIN that could be easily guessed, e.g. your birthday or telephone number or car registration number.
  • Never write down the PIN on Card or anywhere else – try to memorize it. If you enter the wrong number more than three times, the card gets automatically blocked for that day.
  • Do not use your mobile while using the ATM.
  • Do not allow others to stand inside the ATM cabin when you do a transaction.
  • Do not use poorly lit ATM locations.
  • Never leave your card unattended, e.g. in your car, in a hotel room or at work.
  • Don’t lend your card to anyone. Be well aware of who has access to your cards. If your credit/debit card is borrowed by a family member (spouse, child, parent), with or without your knowledge, you are responsible for their purchase or cash withdrawal.
  • Never disclose the card number unnecessarily.
  • Do not give your debit card number over the phone or on the Internet.
  • Never leave your card unattended at a shop or restaurant (Merchant).
  • When using your card in a merchant establishment, only your signature is needed. Never disclose any other personal details about yourself, be it your address or phone number.
  • Never sign an incomplete sales slip. Make sure it is totaled.

For further information, please email to [email protected] or contact your nearest branches for details during office hours or call at Toll Free Helpline No. 1095 (within Bhutan) or call at Helpline +975-2-349903 (outside Bhutan).

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