Do’s and Dont’s

Do’s and Don’ts of Internet Banking 


  1. Do keep your computer access ids and passwords confidential and secure.
  2. Do choose your password carefully. Choose a password that uses a combination of numbers and alphabets.
  3. Change your password regularly.
  4. Avoid using a PC for banking and other transactions from public areas such as Internet cafes.
  5. Install reputable anti-virus software and ensure that it is updated regularly. Check with your local software supplier on the best software for you.
  6. Install a personal internet firewall to provide extra protection for your computer. Check with your local software supplier on the best software for you.
  7. When you have finished using the Internet Banking Service, make sure you click on “Logout” to exit.
  8. Close your Internet browser after logging out of each Internet Banking session .
  9. Turn off your computer when it is not in use.
  10. Check the ‘Last Logged In’ information in each internet banking session – report promptly any irregularities to us.
  11. Report suspected security breaches immediately. If you are concerned that another person has ascertained your password, you should     immediately change it and advise us .
  12. Check your statements for any transactions that look suspicious.
  13. Cancel any card that has been used fraudulently15.   Before providing your user id and password please ensure that the page displayed is an https:// page and not an http:// page. Please also look for the lock sign ( ) at the right bottom of the browser and the certificate from the verification authorities.   


  1. Do not access banking sites from a link in an email.
  2. Never, in response to any email, provide your personal or security details, including Internet Banking  user ID or password.
  3. Do not open, run, install or use programs or files obtained from a person or organisation you do not know or is not a reputable vendor.
  4. Do not open email attachments from unknown sources. Email is one of the prime movers for malicious viruses. Delete any emails you think are suspicious. Delete the email from your ‘Inbox’, and delete it again from your Deleted’ folder, or ‘Sent’ folder if you have forwarded on the email.
  5. Never open an executable (.exe file) retrieved or received online unless you are expecting it from a trusted source.
  6. Do not leave the screen idle for long periods or leave PC unattended.
  7. Always remember that information like password, PIN, TIN, etc are strictly confidential and are not known even to employees/service personnel of the Bank. You should therefore, never divulge such information even if asked for.
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