Helpline Numbers

In-case of any inconvenience with our services, kindly contact us between 8 am and 11 pm on the Helpline Number listed below.

  • Helpline No: (1) 1095 – (TOLL-FREE)

  • Helpline No: (2) +975–2–349903 (For Tashi Cell users and calling from outside Bhutan)




Currently BoBL Contact Center provides the following services:

  • Personal Banking

    • Balance Enquiry

    • Account Details

    • Eligibility Criteria

  • Foreign Exchange

    • Exchange rates

  • Internet and SMS Banking

    • Registration procedures

    • Eligibility Criteria

  • Loans and Advances

    • Balance Enquiry

    • Loan Details

    • Eligibility Criteria

  • BoB cards

    • Card Block

    • Card Status

    • Charges

    • Eligibility Criteria

  • Speak to our Customer Care Executive




As you call, please provide the following information:

  • Your name

  • Your contact number

  • Your concern or issue

  • Please be brief and very specific by providing us your Account Number and names of the people involved in the issue while describing your problem/issue to us

  • If you are registered for contact center services please verify yourself with our customer care executives for personalized services

Our Customer Care Executive will get in touch with you in case the problem is not resolved immediately.

For personalized services please register at your nearest branch.


Download Complaint Form

Please download customer complaint form