If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and Email asking for personal details such as Account number or ATM Card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Notification on ATM Withdrawal Charge

All customers are requested to note that cash withdrawals from other bank’s ATM machines are chargeable @Nu 9/- per withdrawal transaction from the sixth transaction onwards, and is recovered at each month end. This is a common charge across banks and as mandated by the Central Bank.


In recognition of the significant role that foreign currency inward remittance can play in enhancing foreign currency reserves and in promoting savings and investments, Bank of Bhutan will facilitate the payment of 10% incentive on convertible currency transferred to Bhutan through Foreign Banks and Money Transfer Operators (MTO).


This incentive shall be in force from 14 June 2023 to 31 December 2023.


  • The incentive is applicable to any Bhutanese citizens currently residing overseas for employment, studies, for carrying out business or vocation outside Bhutan.


A. The incentive shall not be applicable against the following fund transfer purposes:

  • Donation
  • Foreign Direct Investment
  • Trade and Business Activities
  • NGO/ CSO and International Organization fund transfers

B. The incentive shall not be applicable if the beneficiary is other than an individual.


  • Bhutanese residing abroad and sending convertible currency through formal channels to resident Bhutanese gets 10% cash incentive (paid to the beneficiary) in Ngultrum during cash payout or account deposits.
  • Incentive is paid only upon conversion of convertible currency into Ngultrum.
  • The remitter has to ensure that his/her identification details (CID Number and Name) are reflected on the Bank’s remittance instruction at the time of remittance.


Convertible currency consist of foreign currency denominated in:

  • Australian Dollar
  • Canadian Dollar
  • Danish Kroner
  • Euros
  • Hong Kong Dollar
  • Japanese Yen
  • Norwegian Krone
  • Singapore Dollar
  • Swedish Krona
  • Swiss Franc
  • United Kingdom Pound Sterling
  • US Dollar


The beneficiary needs to submit the following documents at the time of payment of the incentive amount:

A. If the Beneficiary is in Bhutan:

  • Proof of Bhutanese Citizenship of Beneficiary claiming the incentive (Resident Bhutanese):
  • Proof of residency overseas of the Non-Resident Bhutanese (NRB)/ Proof of NRB status: Visa Copy or phone bill or electricity bill or letter from Bhutanese Foreign Mission/ Embassy etc.

B. If the beneficiary is the same person and residing overseas:

  • Submit the above documents via email ([email protected]) to the Bank to claim the incentive.


  • Bhutanese Residing Abroad sends Money from Authorized Money Transfer Agency or Banks.
  • Bank of Bhutan receives the Money in convertible currency.
  • Beneficiary comes to claim the money with reference number and claims the money by filling up the form.
  • Bank obtains all the required documents from beneficiary.
  • Money gets deposited in the account of beneficiary/paid in cash.

Downloads / Links

Download Claim Form