Bank of Bhutan treats personal information obtained through the use of this website, electronic device and/or mobile solution/app, or agent as private and confidential and are committed to providing you with the utmost secure access. This Policy relates to the collection, use and disclosure of Personal Information by Bank of Bhutan. (“BoB”, “we”)
1. Purposes for Use of your Personal Information
Personal Information is information relating to an individual/Company/entity/group (“you” or “your”). and comprises all the details BoB holds or collects about you, directly or indirectly, your transactions, financial information, interactions and dealings with BoB, including information received from third parties and information collected through use of our website and our electronic banking services.
BoB is determined to meet all your needs and therefore may use and collect personal and/or information to meet our obligations and empower you towards your tomorrow. We have highlighted below some of the many uses of the collected information
You acknowledge that the above information is by no means exhaustive and shall include any other reason the bank in its discretion deems necessary. We may disclose information to any member of the BoB, including our officers, employees, agents and advisers, and any of the following parties for any of the purposes above. That includes the following, in any jurisdiction.
We will not disclose personal information to anyone outside the bank without your permission unless:
BoB have set up technical and organizational security measures to safeguard your personal information. When using external service providers, we require that they adhere to the same security standards as BoB. Personal Information may be transferred to, or stored at, a location outside of your country of residence but regardless of where, we take all steps reasonably necessary to ensure that personal information is safe and secure. You acknowledge herewith that the Internet is an insecure form of communication and carries with it risks including the risk of access and interference by unauthorized third parties. We do not therefore accept responsibility or liability for the confidentiality, security or integrity of your Personal Information in connection with its transmission over the Internet.
4. Other Terms and Conditions
There are specific terms and conditions in our banking and product agreements that govern the collection, use and disclosure of your Personal Information which shall be read in conjunction with this Privacy Statement.
We retain your Personal Information for legal, regulatory, business and operational purposes.
With due regard to any law/legislation, we may record and monitor your electronic communications with us to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.
7. Right of Access
Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the Personal Information processed in relation to you, however BoB may be allowed by law to charge a fee to avail you a copy of personal information.
8. Changes to this Policy
9. Linked Websites
Our Policy does not apply to third-party websites where our online advertisements are displayed or to linked third-party websites not under our control.
We may use your personal or other information on new services or products that may be of interest to you and from time to time, mail, email or SMS information to you about us, our products and services. You are at liberty to contact us in case you do not wish to receive this information and we will remove you from our mailing list.
11. Storing Personal Information
Personal information we collect via the website is stored in a secure environment and is not available to any person outside the bank. Notwithstanding the above, you hereby acknowledge that the bank shall not be held liable for loss or any actions, complaints, disputes of any nature arising from loss thereof.
12. Our Security Practices
We are committed to providing secure online services. As such, all interactions with our transactional sites and electronic platforms are protected. Encryption is used to protect the transmission of your personal information when completing online application forms and sending the credentials. Access to information on these servers is restricted to authorized personnel only.
13. Privacy and Security Statements Applying to Specific Online Services
Different online services and BoB entities may have their own privacy and security policies because the nature of their service or products demands a deviation from our general policy. These specific policies will apply to and exclusively govern your use of the particular online service.
Terms & Conditions
You have requested online to register for BoB’s goBoB Service. Your request shall be accepted by BoB, subject to your confirmation and acceptance of the Terms and Conditions governing the usage and operations of the goBoB.
For your convenience, the key Terms and Conditions governing the usage and operations of goBoB are given below:
Please note that the Terms and Conditions mentioned above is only a brief summary of the key Terms and Conditions and the detailed document is available HERE. This is the ultimate reference document in case of any doubt/ dispute regarding the Terms and Conditions.