Caution

If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and Email asking for personal details such as Account number or ATM Card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Notification on ATM Withdrawal Charge

All customers are requested to note that cash withdrawals from other bank’s ATM machines are chargeable @Nu 9/- per withdrawal transaction from the sixth transaction onwards, and is recovered at each month end. This is a common charge across banks and as mandated by the Central Bank.

REGISTRATION PROCESS

STEP 1

Click on Registration/Login

STEP 2

Select Prepaid Card option and then click on Register Now
Need to input following mandatory details:
a. Card Number
b. Expiry Date
c. Date of Birth
d. Citizenship No
e. Registered Email ID
f. Registered Mobile Number

STEP 3

Click Next, One Time Password (OTP) will be sent to your registered email.

STEP 4

In next page, input your own User ID and Password followed by OTP received in your mail

STEP 5

On clicking submit, you will be notified success/failure of on screen/page and also receive a confirmation mail in registered email.

PIN GENERATION

STEP 1

Log in using User ID and Password

STEP 2

Go to Instant PIN Generation

STEP 3

Input details as per requirement

STEP 4

On selecting an option, One Time Password (OTP) will be generated and will be sent to your registered email id

STEP 5

On receipt of OTP on email, enter OTP on CWM page

STEP 6

On successful validation of OTP, the page will prompt you to enter 4 digit PIN number (of your choice)

STEP 7

Necessary updating will be done instantly on CWM to activate new PIN and confirmation notification will be given on the page

Note: Please note that OTP will be valid only for 30 minutes.