The use of the term “The Bank” refers to Bank of Bhutan (BoB).
Website means website of the Bank with URL: https://www.bob.bt/ and other sites that can be directly reached by the URL owned by the Bank.
Application means any Digital Applications of the Bank.
User refers to persons who access the Bank’s Website and/or Digital Applications.
Customer refers to person doing any transactions with the Bank directly or indirectly.
Sensitive Porsonal Information includes but not limited to, financial information including banking related information, financial and credit information, personal details such as Citizenship details, email, address, mobile no., payment card information, photographs, etc. However, any information that is freely available or accessible in public domain or any other laws in force shall not be regarded as sensitive personal data or information for the purposes of Data Privacy.
Third Party refers to an entity that is not the Bank or its direct customer.
3. SCOPE AND COVERAGE
The Policy covers all users who interact with the Bank/ Website/ Digital Applications and whose personal information is collected/ received/ transmitted/ processed/ stored/ dealt with and/or handled by the Bank. This Policy covers the “sensitive personal data or information” of customers, which are handled by the Bank in any form or mode.
4. COLLECTION OF INFORMATION
The Bank collects and uses the financial and personal information from its customers as is required under various regulations and guidelines. Such information is collected and used for specific business purposes or for other related purposes or for a lawful purpose, to comply with the applicable laws and regulations.
By making available their personal information to the Bank, the customers are deemed to have provided their consent to the Bank to use all such information:
6. USAGE OF INFORMATION
The Bank may use Personal Identifiable Information (PII) for the following purposes and/or for any other lawful purposes.
7. INFORMATION PROTECTION
The Bank’s customers have access to a broad range of products and services such as basic Banking products, ATM, Internet Banking, Mobile Banking (mBoB), etc. To deliver products and services effectively and conveniently, it is extremely important that the Bank uses technology to manage and maintain certain customer information while ensuring that customer information is kept confidential and safe.
8. INFORMATION SHARING
9. RETENTION AND DISPOSAL
10. NOTICE OF CHANGE
The Bank may, from time to time, change this Policy. The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.
Effective Date: 30 August 2023
QUESTIONS OR CONCERNS
For any queries, please contact the Information Security section at [email protected]