If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and email asking for personal details such as account number or ATM card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Notification on ATM Withdrawal Charge

All customers are requested to note that cash withdrawals from other bank’s ATM machines are chargeable @Nu 9/- per withdrawal transaction from the sixth transaction onwards, and is recovered at each month end. This is a common charge across banks and as mandated by the Central Bank.

Established by a Royal Charter in May 1968, Bank of Bhutan (BoB) is the oldest bank in the country. It also acted as the Central Bank of Bhutan till the Royal Monetary Authority of Bhutan was set up in 1982. Registered under the Companies Act of the Kingdom of Bhutan 2000, as a public sector commercial bank, it was the country’s only banking institution until 1997.

Today, BoB has the distinction of being the largest commercial bank in Bhutan, making its presence felt in every Dzongkhag, and Major Township through a network of 47 branch offices. With the adoption of Core Banking Solution in 2009, banking operations were automated. This saw the emergence of ATMs, Internet Banking, POS and Mobile & Agency Banking Services as alternate channels to deliver banking services.

As on 31st December, 2016 the paid up capital was Nu. 3,000 million and shares were held by Druk Holding & Investments (DHI) and the State Bank of India in the ratio of 80:20 respectively. In 2007, DHI took control over the country’s public sector companies, including Bank of Bhutan, which until then was under the Ministry of Finance.

BoB provides a wide range of financial products and services, such as deposits, loans, trade finance and money market as well as facilitating financial transactions of customers. As a primary member of VISA and MasterCard, its services include acquiring and issuing of Credit and Debit cards. It also offers e-payment gateway services. To enhance customer convenience and to serve the under-banked and unbanked population, BoB launched “Mobile & Agency Banking” services (mBoB) on May 15th, 2015, which enables customer using a smart phone to access the bank from anywhere and at any time. By leveraging the Mobile Banking platform, BoB is also embarking on Agency Banking, to take its services to the rural unbanked population.


Values Bank of Bhutan’s core values can be abbreviated as CARES which signifies that the Bank cares for all its stake holders, be its employees, customers, community, shareholders and the nation at large, along with the significance of each term explained below:

C Courage for Change – For continuous Learning & Growth, embrace diversity, suggestion from others, have a sense of competition to create innovation & creative change.

A Accountability – For ethical conduct through transparent, honest & sincere ownership of every transaction.

R Relationship – For building relationships based on mutual respect and trust within the organization, with clients, and other stakeholders.

E Excellence in Service – For excellence in a customer friendly culture, diligent and courteous environment and superior performance.

S Social Responsibility – For meeting community needs through beneficial partnership to support community growth


Provide Efficient, Transparent, Comprehensive and Secure Financial Services through Continuous Innovation, Contributing to the Nation’s Economic Growth.


The Nation’s Premier Financial Institution.