In the field of computer security, bank fraud is a criminal process of attempting to acquire sensitive information such as username, password and credit/debit card details by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from popular social web sites, auction sites, online payment processors or IT Administrators are commonly used to lure the unsuspecting.

Bank fraud is typically carried out by e-mail or instant messaging and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate ones. Even when using server authentication, it may require tremendous skill to detect that the website is fake. Bank fraud is an example of social engineering techniques used to fool users and exploits the poor usability of current web security technologies.

Attempts to deal with the growing number of reported fraud incidents include legislation, user training, public awareness and technical security measures.

In case you suspect a bank fraud attempt, please contact us via email at [email protected]

1. Avoid using public terminals (such as internet cafes) for internet banking
   
2. Ensure that you have an updated anti-virus and spyware program and perform regular system scans
   
3. Never access the site via a link. Rather type the address into the browser address bar
   
4. Do not open other websites while logged into Internet Banking; only have a single browser window open
   
5. Choose a User ID and password that cannot be easily guessed and change it regularly
   
6. Always keep your firewall on
   
7. Ensure your computer software is up-to-date
   
8. Do not install any kind of unlicensed or pirated software
   
9. When you complete your online banking tasks, log off and close the browser window
   
10. Never provide your password over the internet (by email) or over the telephone to anyone
    
11. Do not trust a PDF payment proof unless verified by the bank – these documents can be manipulated by fraudsters
    
12. Always use the virtual key board so that no one can track your password
    
13. Whenever a problem arises during your internet banking always contact the Bank for support or any other queries
    
14. Immediately inform your bank about change in your address or email id
    
15. Remember to change the Password regularly. Once you have logged in then you become solely liable for you money loss
    
16. Always choose password or user name that are not easy to guess e.g. You must not use your date of birth, spouse name, telephone number or city of birth
    
17. Always use highest security option when you use online email
    
18. Go through terms of use of any site specially those that you use regularly
    
19. Do not email sensitive information such as your credit card number, debit card number, passwords, etc
    

Dos

1. Do keep your computer access ids and passwords confidential and secure
   
2. Do choose your password carefully. Choose a password that is a combination of numbers and alphabets
   
3. Change your password regularly
   
4. Install reputable anti-virus software and ensure that it is updated regularly. Check with your local software supplier on the best software for you
   
5. Install a personal internet firewall to provide extra protection for your computer. Check with your local software supplier on the best software for you
   
6. When you have finished using the Internet Banking Service, make sure you click on 'logout' to exit
   
7. Close your internet browser after logging out of each Internet Banking session
   
8. Turn off your computer when it is not in use
   
9. Check the ‘Last Logged In’ information in each internet banking session – report promptly any irregularities to the Bank
   
10. Report suspected security breaches immediately. If you are concerned that another person has ascertained your password, you should immediately change it and report to the Bank
    
11. Check your statements for any transactions that looks suspicious
    
12. Cancel any card that has been used fraudulently. Before providing your user id and password please ensure that the page displayed is an https:// page and not an http:// page
    
13. Please also look for the lock sign ( ) at the right bottom of the browser and the certificate from the verification authorities
    

Don’ts

1. Do not access banking sites from the links in an email
   
2. Avoid using a PC for banking and other transactions from public areas such as internet cafes
   
3. Never respond to any email, provide your personal or security details, including Internet Banking user ID or password
   
4. Do not open, run, install or use programs or files obtained from a person or organisation you do not know or is not a reputable vendor
   
5. Do not open email attachments from unknown sources. Email is one of the prime movers for malicious viruses. Delete emails you think are suspicious. Delete the email from your ‘Inbox’ and delete it again from your 'Deleted’ folder or ‘Sent’ folder if you have forwarded on the email
   
6. Never open an executable (.exe file) retrieved or received online unless you are expecting it from a trusted source
   
7. Do not leave the screen idle for a long period or leave PC unattended
   
8. Always remember that information like password, PIN, TIN, etc. are strictly confidential and are not known even to the employees/service personnel of the Bank. You should therefore, never divulge such information even if asked for