If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and Email asking for personal details such as Account number or ATM Card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Notification on ATM Withdrawal Charge

All customers are requested to note that cash withdrawals from other bank’s ATM machines are chargeable @Nu 9/- per withdrawal transaction from the sixth transaction onwards, and is recovered at each month end. This is a common charge across banks and as mandated by the Central Bank.

In our move to take banking closer to the doorsteps of the people, BoB has a network of authorized agents to provide basic banking services and they are called BoBConnect. They are authorized by the Bank of Bhutan to operate and provide basic banking services to the customers who are not able to visit the bank branches and in some cases where bank branches are located afar. BoBConnect provides such services using a mobile application specifically designed which is currently being supported in Android phones only.

The following are the authorized services along with service charges:

Sl. No.Features availableCharges per Txn. in Nu.
1Cash Deposit10
2Cash Withdrawal – OTP through mBoB10
3Cash Withdrawal – Direct through account10
4BT Bill Payment- Broadband, Post Paid Bills, Landline & Leased line5
5TashiCell Bill Payment- Postpaid & Leased Line5
6Electricity Bill Payment5
7House Rent- NPPF5
8Loan EMI payment NPPF5
9RRCO Tax Payment10
10Cheque Deposit50
11RICBL Insurance Payment10
12Airtime top up (BT &TashiCell)0
13Loan EMI payment BoB0

Note: Cash withdrawal and Cash Deposit is maximum of Nu. 10,000/- per transaction.

Prerequisites for Cash withdrawal from Agents:

  1. Need to visit personally (Authorization in any form will not be allowed);
  2. Must produce Citizenship ID card in original;
  3. Illiterate customers to come with witness who can read and write;
  4. Fill in withdrawal form;
  5. Maximum withdrawal of Nu. 10,000 per transaction.