If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and Email asking for personal details such as Account number or ATM Card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Notification on ATM Withdrawal Charge

All customers are requested to note that cash withdrawals from other bank’s ATM machines are chargeable @Nu 9/- per withdrawal transaction from the sixth transaction onwards, and is recovered at each month end. This is a common charge across banks and as mandated by the Central Bank.

Scam awareness is crucial for customers to protect themselves from fraud and financial loss. Here are some important tips and information to help you stay safe:

Be cautious of phishing attempts: Scammers often use emails, text messages, or phone calls that appear to be from your bank or financial institution to trick you into revealing sensitive information. Remember that legitimate banks will never ask you to provide your personal or financial information via email or text.

Protect your personal information: Avoid sharing sensitive information such as your CID number, bank account details such as account no, credit card details etc. or login credentials with anyone.

Verify the legitimacy of communications: If you receive an email, text message, or phone call from your bank or another organization requesting information or alerting you to a problem, don’t click on any links or provide any information immediately. Instead, independently contact your bank through their official website or customer service number to verify the authenticity of the communication.

Secure your online banking: Use strong, unique passwords for your online banking accounts and regularly update your passwords and avoid using easily guessable information such as birthdays or names.

Keep your devices secure: Ensure that your devices, including computers, smartphones, and tablets, have up-to-date antivirus software and security patches. Be mindful of downloading apps from unofficial sources and only install apps from trusted app stores.

Review your bank statements regularly: Check your bank statements and transaction history regularly to identify any unauthorized or suspicious activity. Report any discrepancies or unfamiliar transactions to your bank immediately.

Educate yourself about common scams: Stay informed about different types of scams, such as lottery scams, romance scams, or investment scams. Be skeptical of any offer that sounds too good to be true or requires you to pay money upfront.

Report any scams: If you believe you have fallen victim to a scam or have received a suspicious communication, report it to your bank and local law enforcement authorities. Reporting scams can help protect others from becoming victims.

Remember, staying vigilant and informed is crucial in protecting yourself from scams. Regularly educate yourself about new scam techniques and share this knowledge with friends and family to help create a safer banking environment for everyone.


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