If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and Email asking for personal details such as Account number or ATM Card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Notification on ATM Withdrawal Charge

All customers are requested to note that cash withdrawals from other bank’s ATM machines are chargeable @Nu 9/- per withdrawal transaction from the sixth transaction onwards, and is recovered at each month end. This is a common charge across banks and as mandated by the Central Bank.

With the Internet, businesses have set up shop online to move their products or services to cater to the largest market in the world-The online market. Customers in the online market purchase from online shops and make real time online payments using their Debit or Credit Cards.

Bank of Bhutan Limited through the introduction of International Debit and Credit Cards in 2012 made the buying of goods and services online possible. However, in the absence of ePayment Gateway provider in country, Bhutanese Merchants (Business establishment, Airline Companies, Tour agents, Handicraft shops, Hoteliers, etc…) were unable to sell their products and services online- until now.

Bank of Bhutan ltd. has now introduced an e-Payment Gateway, which will facilitate Bhutanese Merchants Registered with BoBL e-Payment Gateway to sell their product and services Online.

With this, Bhutanese businesses can sell their products and accept payments online. Products such as airline tickets, hotel rooms, tour packages, etc can be sold to international and local Visa/MasterCard holders online. Utility bill payments/tax/revenue collection can also be processed online via the Internet Payment Gateway on registration of concerned offices.

Bank of Bhutan Ltd. provides an internationally recognized Payment Gateway, certified with all international security standard requirements like PCIDSS (Payment Card Industry Data Security Standard). All payment information, including credit card number, name, address, etc. is encrypted via Secure Socket Layout (SSL) during order checkout. SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission. It also has 3D secure facility like Verified by Visa and MasterCard Secure Code to makes online transaction more secure.

By incorporating a Bank of Bhutan ltd. Payment Gateway into Merchants website, Merchants are providing the easiest and most streamlined buying experience for their customers. The easier it is to buy from online store the more likely visitors are to purchase.


Some of the benefits that the BoBL merchants would be getting are as under:

  • Cashless transaction
  • Faster and easier selling with online real time view of transactions
  • Open 24/7 to customer
  • Global reach
  • Saves on administrative cost and time
  • Secure world-class standard payment processing
  • For a customer, the following would be some of the benefits:
  • Convenience, shop/ book from anywhere, any time
  • Faster and easier buying
  • Varieties, find product online which are not available in local store
  • Global reach


To avail BoBL payment gateway facilities, interested Merchants would require following;

  • Fully functional and owned dynamic website
  • Functional purchase/booking engine at website
  • Merchant enrolls with BoBL for ecommerce
  • Merchants maintains an account with BoBL

Bank of Bhutan Ltd. e-Payment Gateway can be:

  • Integrated with fully functional Merchants booking/reservation engine or
  • Use as means of payment acceptance for those merchants without booking or reservation engine and website.

We accept following brand of cards issued by any banks in the world;

  • VISA and MasterCard branded and co branded Credit Card
  • VISA and MasterCard branded and co branded Debit Card


The service automates the payment transaction between the shopper and merchant. A payment gateway allows a connection directly between a website and a bank, meaning that payments can be made directly on a website and deposited straight into a bank account of Merchant.

Example: If a person wants to book air ticket online, he or she can visit Drukair or Bhutan Airlines, select flight details and date, enter the passenger details and then click on book online. On clicking book online, the page will be directed to BoBL’s Payment page where he/she will have to select payment option, VISA or MasterCard, enter Credit/Debit card details and Pay. After clicking Pay button, he/she will be getting payment confirmation-success or failure response after checking/validating payment, if success he/she will be issued e-ticket at airline site as well as in email.

Note: Our Merchant Service Fee (MSF) rate is 3.5% of the transaction amount For further clarifications and enquiries, please contact us at our toll free #1095/02334589/02350201 or write to us at [email protected].