If you receive any calls (except from BoB Contact Center when you have lodged a concern with them +975 2 349903), SMS and Email asking for personal details such as Account number or ATM Card number, please do not share. Bank of Bhutan will never ask for personal details of clients. It’s all spam.

Notification on ATM Withdrawal Charge

All customers are requested to note that cash withdrawals from other bank’s ATM machines are chargeable @Nu 9/- per withdrawal transaction from the sixth transaction onwards, and is recovered at each month end. This is a common charge across banks and as mandated by the Central Bank.

With the growing popularity of QR Code payments, the Royal Monetary Authority (RMA)—in collaboration with the financial institutions—has enabled payments using Bhutan Quick Response Code.

Bhutan QR Code payment is one of the smart digital banking initiatives. Bhutan QR Code is a unique platform to facilitate low-cost interoperability of QR Code payments whereby the customers can make payments by scanning QR codes of different banks and have the amounts transferred directly from their accounts without the need for POS terminals.

Bhutan QR Code is a two-dimensional barcode based on global EMV Co standards which ensures consistency in QR Codes generation for both the retailers/merchants and the customers.

The QR Code interoperability project was initiated in March 2020 to promote digital payments
and for financial inclusion, especially during the Covid-19 pandemic situation.