What are the facilities offered through ATM?
The facilities that will be offered through ATM as of now are:
- Cash Withdrawal
- Fast Cash
- Mini statement
- Balance Inquiry
- Pin Change
- Funds Transfer (between own accounts of the customer)
- Cheque Book request
- Account Statement request
- Coupon Dispensing
Apart from above, there are many more value added services in the pipeline.
How do I avail the ATM card facility?
All the new accounts opened with the bank have the ATM facility request included in the account opening form. In case you wish to avail ATM Card, customers need to fill in Card Application Form along with the Account Opening Form.
What is the eligibility for ATM card facility?
All the literate accounts (Signature Account) maintaining the minimum balance are eligible for the ATM facility.
What are the charges for ATM card?
For New customers – Nu.300, Renewal Fee on Expiry of Validity – Nu.200, Replacement – Nu.300, PIN Regeneration Fee – Nu.100
***Renewal/Replacement of ATM Card from mBoB is Nu.180.
How do I receive the ATM card?
The ATM card is to be collected from the branch that you have applied to or from the Branch at which you have opted to collect from (available in mBoB). The applicant has to personally visit the Branch to collect the Card as it is issued along with the Pin Code which otherwise imposes risk. In case the applicant is not able to come personally to collect the card from the branch, the applicant can send some other person with original authorization signed by him/her.
What are the steps in case the card is lost or stolen?
If you lose your Card or suspect fraudulent activity, contact us immediately at 1095 (toll free) or log in CWM immediately and block the card yourself. You can also request for Card Replacement Online. ATM Cards can also be blocked through mBoB.
How do I get the replacement card?
The ATM Card replacement can be done through mBoB or can be replaced by visiting the branch upon filling the Replacement Form. The replacement of cards through mBoB has mentioned below:
- Login to mBoB
- Manage Cards
- Card Replacement/Renewal
- Select Account Source
- Select Collection Branch (The branch you wish to collect the card from)
What is the daily cash withdrawal limit?
You can withdraw cash up to Nu 40,000 in a day from ATM. The maximum amount per transaction is 15,000/- for BoB Card Holder and the limit for other Card user depends on their Issuer Bank’s limit.
What is Fast Cash?
Fast Cash menu is the first menu that appears on the ATM after validating your pin. It gives you the option to select the amount of cash withdrawal from the displayed amounts in order to expedite your transaction.